Problems with IMSI and a purchase

Has anyone else been told by a rep from IMSI that CountourCAM is NOT compatible with DesignCAD 3d Max v.18??

Chek this response out from their sales support:

Please find below the agent's reply to your request 6XXXXX-XXXXXX:

Thank you for contacting us. Unfortunately, we would not be able to do a license downgrade to version 18, and that version is not compatible with the Contour Cam. If you would like to cancel the order, please
find the attached LOD for your order XXXXXXX. Please fill this out completely (including publishers name, product name, and your information)
and return it to us. Upon receipt,
we can cancel your order. Thank you

Please let us know if you have further questions. Thanks.

Best regards,

Nexway Customer Service


I am tired of poor support, is this product even worth the effort? Love the CAD but wow these guys don't even read their own website:

Contour CAM for DesignCAD 3D MAX

I am interested in your thoughts on the product.....