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Help with my CNC

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Good Afternoon

Do not know if this is the place to post but... I have a CNC machine that was doing well until I changed the size on my motors. This is a pretty basic 3-axis machine using Mach3 as the interface. A friend of mine(who has a decent sized business manufacturing another brand of CNC) said to check to see if the gear on the new/larger motors is correct for the size motor. The man that manufactured my machine says that I have a setting wrong in the turns per inch for the motor. Where do I go to find that specific information on Mach3? Does it seem like option A or B is more viable? What my problem is that the carriage (for lack of a better word) jogs in the X direction goes one direction fine but then when I use the arrow keys to come back the carriage movement is good for a few moments then it binds, gets stuck, acts sluggish... then I hit the other arrow and sometimes it will most times it will not. It does not matter one iota where the carriage starts it simply moves freely for a few then it binds up. Could this be something too tight in the carriage- even though all the ball bearings are making contact and spinning ... Yes I can take my hand and move the carriage any direction even when the motors seem stuck.... Where do I turn for help in this? When I moved to larger motors the manufacturer of my machine used larger gears on the motors and said they were sized correctly. Sincerely fasote from Durham NC.

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